Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) such as, the item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note: initial shipping costs are non-refundable. This means, if you receive a refund, only the cost of the item will be refunded.

Shipping
To return your product, you should mail your product to: Tin & Feather Mercantile, P.O. Box 736, Parksville, British Columbia, V9P 2G8.

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item but if we can track it, we may be able to locate it.

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